> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unecast.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unecast: AI-Powered Business Communication Platform

> Unified WhatsApp, Live Chat, and Phone in one AI-powered inbox - automating customer communication for 100+ businesses.

Unecast is an AI-powered business communication platform that brings every customer conversation - WhatsApp, Live Chat, and Phone - into a single, unified inbox. Instead of juggling multiple apps and missing messages, your team works from one place while AI agents handle the routine work automatically, 24 hours a day, 7 days a week.

## Why businesses choose Unecast

Unecast solves the two biggest problems in modern customer communication: fragmentation and volume. Customers reach out on the channels they prefer, but most business tools weren't built for messaging-first interactions. Unecast closes that gap with a platform that's GDPR-compliant and hosted in Amazon Web Services (AWS) data centers close to you - so you never have to choose between speed and security.

> [card] [Quick Start](https://docs.unecast.com/quickstart.md)
>
> Set up Unecast, connect your first channel, and send your first message in minutes.

> [card] [AI Agent](https://docs.unecast.com/features/ai-agent.md)
>
> Deploy an AI agent that answers inquiries on WhatsApp, email, and phone without writing a single line of code.

> [card] [Automations](https://docs.unecast.com/features/automations.md)
>
> Build no-code workflows that route messages, trigger follow-ups, and keep contacts updated automatically.

> [card] [Integrations](https://docs.unecast.com/integrations/overview.md)
>
> Connect Shopify, WordPress, and other 3rd party tools to your Unecast inbox. Our engineering team will assist you from PoC to Production go-live.

## What Unecast does

### One inbox for every channel

Every inbound message — whether it arrives via WhatsApp, phone call, or live chat — lands in the same unified inbox. Assign conversations to teammates, add internal notes, apply labels, and resolve tickets without ever switching tabs.

### AI agents that work around the clock

Unecast's AI agents read from your knowledge base (your website, PDFs, FAQs) and respond to customer inquiries automatically. When a question falls outside the agent's knowledge or the customer requests a human, the conversation is handed off to your team instantly. On average, AI agents handle up to 80% of incoming inquiries without human intervention.

### No-code automations

Build powerful workflows using a visual editor - no developer required. Trigger automations based on incoming keywords, contact properties, or time delays. Use automations to qualify leads, send appointment reminders, follow up on abandoned carts, or route conversations to the right team.

### GDPR-compliant WhatsApp Business API

Unecast is an official Meta Business Partner (Meta Tech Provider), which means you get verified access to the WhatsApp Business API - the same infrastructure that powers WhatsApp for large enterprises. Your data stays on Amazon Web Services (AWS) data centers, and Unecast never trains AI models on your customer data.

## Who uses Unecast

Unecast is built for businesses of all sizes across every industry. Whether you run a solo practice or a growing enterprise, the platform scales with your team.

| Industry | How Unecast helps |
| - | - |
| **Insurance** | Handle claims, advice, and contract questions via chat instead of post |
| **E-Commerce** | Answer product questions and track shipments in one conversation thread |
| **Healthcare** | Book appointments and handle prescription requests without phone queues |
| **Car Dealerships** | Schedule test drives, confirm workshop appointments, and win back customers |
| **Retail** | Provide availability, reservations, and advice even outside store hours |
| **Recruiting** | Reach applicants on WhatsApp — where they actually respond |

## Key numbers

> [card] [100+ Businesses](https://docs.unecast.com/quickstart.md)
>
> More than 100 businesses in Sri Lanka have replaced their inbox with Unecast.

> [card] [95% Open Rate](https://docs.unecast.com/features/whatsapp-newsletter.md)
>
> WhatsApp messages achieve a 95% open rate, far outperforming email.

> [card] [2.7B WhatsApp Users](https://docs.unecast.com/features/whatsapp-business.md)
>
> Reach customers on the world's most popular messaging platform.

> [card] [GDPR Compliant](https://docs.unecast.com/security/gdpr.md)
>
> Enterprise-grade infrastructure (AWS) and data security with GDPR compliance.

## Pricing

Unecast starts at **\$0/month** on the Free plan - no credit card required. Paid plans start at \$20/month (Basic) and scale up to Custom enterprise pricing. Every plan includes access to the unified inbox, WhatsApp, live-chat and all other supported channels.

> [!NOTE]
>
> Visit the [Plans and Pricing](https://docs.unecast.com/plans-and-pricing.md) page for a full breakdown of what's included in each tier, available add-ons, and WhatsApp conversation costs.


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